Tips and Techniques - December 2006
- Risk Management Success Factors
by Daniel Galorath - Project Communications Tip: Manage Moment of Truth Activities
by Robert Posener
Risk Management Success Factors
By Daniel Galorath
Risk management requires top-level management support, acknowledgment that risks are realities, and a commitment to identify and manage them. One discriminator of a successful organization or project is the use of risk management to anticipate potential negative conditions, problems, and realities. Ineffective projects are forced to react to problems; effective projects anticipate them. “Your organization will be much better once it moves away from reacting to change, and toward proactive anticipation and management of change*.”
* Reference source - Boehm, Barry, Raymond Madachy, and Chris Abts. “Future Trends: Implications in Cost Estimation Models.” CrossTalk: The Journal of Defense. Software Engineering, April 2000.
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About the Author:
Daniel Galorath
Daniel D. Galorath has over 35 years of experience in the software industry where he has solved a variety of management, costing, systems, and software problems, and performed all aspects of software development and management. Mr. Galorath is founder and president of Galorath Incorporated, maker of the SEER® suite of estimation tools. Mr. Galorath is one of the principal developers of the SEER-SEM™ Software Estimation Model. Mr. Galorath completed his undergraduate work and MBA from California State Universities. He is a member of the International Society of Parametric Analysis (ISPA), Society of Cost Estimation and Analysis (SCEA), IEEE, the International Function Point Users Group (IFPUG), and the Association of Computing Machinery (ACM). He was honored with the Freiman Award, recognizing his long-term contributions to the field of parametric analysis. Mr. Galorath teaches courses in software cost, schedule, and risk analysis; software project management; software engineering; systems architecture, and other related topics. He has lectured internationally and is the author of many papers about software project management. Mr. Galorath can be reached at info@galorath.com. His website is www.galorath.com
Project Communications Tip: Manage Moment of Truth Activities
By Rob Posener
The term "Moments of Truth" was popularised by the book of the same name by Jan Carlzon. Moment of Truth Activities are where there are interactions ("touch points") between your enterprise (staff) and an external enterprise (staff). Moment of Truth Activities mainly apply to Clients, but also apply to subcontractors, vendors and suppliers. From a project perspective, these vary depending upon:
- If your project is for an external Client or internal organization or business unit Sponsor
- If you are the prime contractor or systems integrator and there are also subcontractors, vendors and suppliers
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About the Author:
Robert Posener
Robert Posener is founder and Managing Director of PMComplete Pty Ltd, a project management professional services company in Australia. A Project Manager for over 30 years, Robert has managed information technology and business projects and programmes for computer hardware, software and consulting companies in Australia, New Zealand, Papua New Guinea, Indonesia, Hong Kong and USA. He is an active member of PMI’s Sydney Chapter and College of Scheduling, and is a Fellow of the International Council for Project Management Advancement (ICPMA). He can be contacted at robert.posener@pmcomplete.com.au More information about Robert Posener can be found at http://www.pmforum.org/pm forum team.
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